Warrantees of the Rockenbach Pen Company

Warrantees

We guarantee, that on receipt of your Rockenbach Pen, that if you are not 100% satisfied, simply return the pen within 10 days for a full refund. After receipt, we will reimburse you in full. Buyer is responsible for return shipping cost. (See item 3 below.)
We warrant for 120 days from date of shipment that your Rockenbach Pen is free from all defects and will operate to your satisfaction . Should the need arise to return your Rockenbach Pen simply contact us for a return authorization then return the pen to us postage paid. Naturally, abuse and/or misuse of your Rockenbach Pen voids this warrantee. See The Proper Care of Your Rockenbach Pen on the FAQ page.
We suggest you insure the return shipment of any Rockenbach Pen as we will not issue any refunds until the Rockenbach Pen is back in our hands.

The Rockenbach Pen Company believes that no company can survive and grow unless it offers to the public quality products and stands behind their warranty.

Should a situation arise were you feel the Rockenbach Pen you received does not live up to your expectations, please contact us. We welcome the opportunity to set things right and avoid any slip-ups in the future.