Q. How long before I get my Rockenbach
Pen?
Pens in stock normally ship the next business day. If a pen is
not in stock it will have to be created. In this case if the
materials to make your pen are in stock it will take from 1 to 2
weeks. Otherwise it will take 2 to three weeks to get the materials in
and create your Rockenbach Pen. We will not cut corners to save
time. After all, you will have your treasured Rockenbach Pen for a
lifetime, it has to be done right.
Q. What plating on the pen metal parts do you offer?
There are many different types of plating. See our plating
page for a full explanation of each type
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Q. Where can I get ink refills and what type does my pen use?
All refills, whether ballpoint, rollerball or fountain pen are readily
available at any quality stationary store. For your type see the
refill chart here. Coming soon we will be
stocking refills.
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Q. What is your return and warrantee policy?
We want you and your friends to be satisfied repeat customers. With
this in mind, we guarantee, that on receipt of your
Rockenbach Pen, that if you are not 100% satisfied, simply return the pen
within 10 days. See warrantees.
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Q. What method of payment do you accept?
We accept Visa, Master Card and Discovery credit cards through our
secure order entry cart. You may also pay by check or money
order. If you are paying by check, your Rockenbach Pen will not ship
until your check clears your bank. We do not accept PayPal.
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Q. How do I care for my
Rockenbach Pen?
Heat and cold are the enemies of your Rockenbach Pen. Heat will cause
a wooden pen will dry out
and temperature fluctuation may cause it to crack. The ink in
fountain pen nibs will dry up from the heat causing it to clog.
These conditions will soon remove the luster on any pen. Avoid
leaving your Rockenbach Pen in a car or near a fireplace, oven or other areas where extremes of heat and cold
will damage it.
Clean your Rockenbach Pen by wiping the surfaces
with a soft cloth. Do not use car wax on
any pen parts as even the mildest car waxes contain abrasives to remove
oxidation on the painted car surfaces. Do not use cleaning fluids.
For
wooden pens. periodically apply a light coat of fine furniture polish on
the wood surfaces and buff with a soft cloth. For acrylic pens you
can use a quality plastic polish and to remove light scratches you may use
a quality rubbing compound.
Be careful not to
drop your pen, especially acrylic pens, the pen barrel material may crack and/or chip. The
internal mechanical mechanism may also be damaged by dropping a pen.
We recommend not carrying your pen in your
pocket or purse were car keys and other items may scratch it. If you
do want to carry your pen this way, use a soft sheath to protect it.
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Q. Some of your pens use stabilized wood. What is stabilized wood?
Stabilized means the wood has been impregnated under pressure with acrylic resin, which may be clear or colored. There is no change to the wood other than color and figure enhancement. The result is a high degree of permanent durability. Stabilization minimizes cracking and checking. Expansion and contraction are also minimized. It results in material that is resistant to temperature changes, humidity extremes, UV rays and saltwater as well as many acids and solvents commonly encountered in day-in-day-out use.
Stabilized wood allows you to have the beauty of wood with the stability of man-made material. Open grain woods such as Box Elder and Buckeye Burl are often stabilized to aid in turning the material on a lathe.
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Q. How can I be assured of getting a quality
product?
Before any pen can leave our shop it must pass our rigorous inspection
list below. In addition we offer a 100%
satisfaction guarantee.
- All plating must be free of blemishes, pealing,
chipping or scratches.
- The barrels must be polished with no chips,
sanding marks or waves.
- There must be no ridges at the points of barrel
and metal contact unless by design.
- The brass tubes must be securely bonded to the
external barrel material.
- The inside of the brass tubes must be free of foreign
matter.
- All pressed fittings must be correctly aligned and
secure.
- The internal mechanism must function as designed.
- The clip must be properly and securely installed.
- The Rockenbach Pen must be packaged properly to protect
it against damage during shipping
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Q. Can I special order a pen to my liking?
Yes. We welcome Custom Orders and Custom Designs. See here
for details.
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